Frequently Asked Questions
Frequently Asked Questions About Plumbing Services in Queen Creek Arizona
At Queen Creek Plumbing Pros, we believe that an informed homeowner is an empowered homeowner. Plumbing systems are complex, comprising a vast network of pipes, fixtures, and appliances that must work in harmony. When something goes wrong, you naturally have questions. We have compiled this extensive list of Frequently Asked Questions to help you understand your home’s plumbing, recognize signs of trouble, and know when it is time to call a local plumbing expert. We are dedicated to providing the Queen Creek community with clear answers and professional service. Whether you are dealing with a midnight emergency or planning a bathroom renovation, we are here to help.
Emergency Plumbing Questions
What is considered a plumbing emergency?
A plumbing emergency is generally defined as any situation that threatens to cause immediate and significant damage to your property or poses a health risk to your family. Common examples include a burst pipe that is flooding a room, a sewer line backup that is sending waste into your home, a water heater that has ruptured, or a gas leak. If you have water on the floor near water heater units or water cascading from a ceiling, these are emergencies. We operate as a 24 hour plumber because we know these situations require immediate attention. If you are unsure, it is always safer to contact us. We act as a fast response plumber to mitigate damage and restore safety.
Do you offer services on weekends and holidays?
Yes, we do. Plumbing disasters do not adhere to a convenient schedule. We are a weekend plumber and a holiday plumber. We understand that you cannot wait until Monday morning if your toilet is overflowing or your main water line has broken. We offer emergency plumbing help 24 hours a day, 7 days a week. We are the emergency plumber near me that you can rely on regardless of the calendar date.
What should I do while I wait for the plumber to arrive?
If water is actively leaking, the most important step is to stop the flow. If you know where your main water shut off valve is located, turn it off immediately. This is usually located near the front of the house or in the garage. If the leak is isolated to a specific fixture, like a toilet or sink, you can turn off the angle stop valve located directly behind or under the fixture. If you require emergency water shut off assistance because the valve is stuck, tell us when you contact us so we can prioritize your arrival. Clearing the area around the leak of furniture and valuables can also help minimize damage.
Do you handle commercial plumbing emergencies?
Yes, we are a commercial plumber equipped to handle emergencies for businesses in Queen Creek. We understand that a plumbing failure can halt operations for a restaurant, retail store, or office building. We provide fast plumbing service to get your business back up and running. Whether it is a clogged grease trap or a burst pipe in a restroom, we have the tools to handle large scale commercial systems.
Water Heater Questions
Why is my water heater making a rumbling or popping noise?
Strange noises coming from your water heater are often caused by sediment buildup. In Queen Creek, we have very hard water, which contains high levels of minerals like calcium. Over time, these minerals precipitate out of the water and settle at the bottom of the tank. The popping sound is caused by steam bubbles trapped under this layer of sediment bursting as the water heats up. This buildup acts as an insulator, making your heater work harder and potentially causing the tank to overheat and crack. We offer water heater maintenance services, including flushing the tank, to remove this sediment and resolve the noise.
My water heater is not staying hot. Do I need a new one?
Not necessarily. A water heater not staying hot can be caused by several repairable issues. On an electric unit, it could be a failed heating element or a malfunctioning thermostat. On a gas unit, it could be a burner issue or a dip tube that has broken inside the tank, allowing cold water to mix with the hot water at the top. We specialize in water heater repair. We will diagnose the specific cause. However, if your unit is over 10 to 12 years old and requires frequent repairs, water heater replacement might be the more cost effective long term solution.
What are the benefits of a tankless water heater?
A tankless water heater heats water on demand rather than storing it in a large tank. This means you never run out of hot water, which is ideal for large families. It is also more energy efficient because you are not paying to keep 50 gallons of water hot 24/7. We are a tankless water heater install expert. While the initial installation can be more complex than a traditional tank, the long term savings and comfort are significant. We can assess your home’s gas and electrical capacity to see if a tankless system is right for you.
I have water pooling around the base of my water heater. What should I do?
Water on the floor near water heater units is a serious red flag. It could be a simple issue like a loose valve or a dripping temperature and pressure relief valve. However, it often indicates that the internal steel tank has rusted through and is leaking. If this is the case, the unit cannot be repaired and requires water heater replacement immediately to prevent a massive flood. Turn off the water supply to the heater and contact us for same day water heater service.
How often should I service my water heater?
We recommend annual water heater maintenance. This service includes flushing the tank to remove sediment, checking the anode rod (which prevents the tank from rusting), and inspecting the burner or heating elements. Regular maintenance is the key to extending the life of your unit, especially in the harsh water conditions of Queen Creek.
Drain and Sewer Questions
Why do my drains keep clogging?
Recurring clogs usually indicate a deeper issue than just a bit of hair or food. It could be a buildup of grease and soap scum that has narrowed the pipe diameter, or it could be tree roots that have penetrated the sewer line. If you have a kitchen sink drain keeps backing up despite your best efforts, it is time for professional drain cleaning. We use video camera inspections to see exactly what is causing the blockage so we can choose the right method to remove it permanently.
Is it safe to use chemical drain cleaners?
We generally advise against using harsh chemical drain cleaners found in grocery stores. These chemicals function by creating a heat reaction to dissolve the clog, but this heat and the corrosive nature of the chemicals can damage your pipes. They can eat through old metal pipes and soften PVC pipes, leading to leaks. Furthermore, they are often ineffective against solid obstructions like roots. We use mechanical snaking and hydro jetting, which are safe for your plumbing and much more effective at cleaning the pipe thoroughly.
What is hydro jetting?
Hydro jetting is a highly effective method of sewer drain cleaning. It uses a high pressure stream of water to scour the interior surfaces of the plumbing pipes. It removes scale, grease, sand, and other debris that has built up over years. Unlike snaking, which just punches a hole in the clog, hydro jetting restores the pipe to a like new condition. It is an excellent solution for restaurants or homes with frequent grease backups.
My toilet bubbles when I shower. What does that mean?
This is a classic sign of a main sewer line blockage. The air in the pipes has nowhere to escape because of the clog, so it forces its way up through the toilet trap when water is running elsewhere. This is a warning sign that a sewage backup could be imminent. You likely need sewer drain cleaning or sewer line repair. Contact us immediately to inspect your main line before waste starts backing up into your bathtubs.
How do I know if I have a slab leak?
A slab leak is a leak in the water lines running beneath the concrete foundation of your home. Signs include a sudden spike in your water bill, the sound of running water when all taps are off, damp spots on your carpets or flooring, or low water pressure. You might also feel a warm spot on the floor if it is a hot water line. We specialize in slab leak repair and use advanced leak detection equipment to locate the leak non invasively.
Pipe and Leak Detection Questions
What causes pipes to burst?
Pipes can burst for several reasons. Freezing temperatures are a common cause, even in Queen Creek, if pipes are exposed and uninsulated. High water pressure is another culprit; if the pressure entering your home exceeds 80 PSI, it puts excessive stress on pipes and joints. Corrosion in older galvanized pipes or degradation in polybutylene pipes can also lead to failure. We provide burst pipe repair and can install pressure regulators to protect your home from high pressure.
My house has old pipes. Should I repipe?
If your home was built with galvanized steel or polybutylene piping, repiping services are often recommended. Galvanized pipes rust from the inside, restricting water flow and leading to leaks. Polybutylene is known to be brittle and prone to sudden rupture. Repiping your home with modern PEX or copper improves water quality, increases water pressure, and significantly reduces the risk of water damage. We are the best plumber for older homes looking to modernize their plumbing infrastructure.
How do you find a leak inside a wall?
We use specialized leak detection technology. This includes acoustic listening devices that amplify the sound of escaping water and thermal imaging cameras that detect temperature differences caused by moisture. This allows us to pinpoint the location of the leak accurately without cutting holes in every wall of your house. Once located, we perform the necessary pipe leak repair with minimal disruption to your home.
Why is my water pressure so low?
Low water pressure can be caused by a few things. It might be a failing pressure regulator that is restricting flow too much. It could be a hidden leak diverting water away from your fixtures. It could also be mineral buildup inside your pipes or aerators. We are the plumber to fix low water pressure. We will test your system to determine the cause and provide a solution, whether it is replacing a valve or performing a whole house repipe.
Fixture and Appliance Questions
Can you install a garbage disposal provided by the homeowner?
Yes, we provide garbage disposal installation for units you have purchased, or we can supply a high quality unit for you. If you are supplying the unit, make sure it is the correct size for your sink space. We also handle garbage disposal replacement services if your current unit is leaking or jammed.
My garbage disposal is humming but not grinding. Can it be fixed?
A humming sound usually means the flywheel is jammed. This can happen if a hard object like a bone or fruit pit gets stuck. We offer garbage disposal repair to unjam the unit. If the motor has burned out from trying to turn against the jam, we may need to replace the unit. Never put your hand inside the disposal to check for a jam.
Why is my faucet dripping?
A dripping faucet is usually caused by a worn out washer, O-ring, or cartridge inside the valve mechanism. While a small drip seems minor, it can waste hundreds of gallons of water over time. We provide leaking faucet repair for all brands. If the faucet is old or corroded, we might recommend faucet installation of a new model to update the look and function of your sink.
Do you install customer supplied toilets?
Yes, we offer toilet installation for toilets you have purchased. We ensure that the wax ring is set correctly and that the toilet is bolted down securely to prevent leaks and rocking. We also handle toilet repair if your current toilet is running constantly or has a weak flush.
Can you move the location of my sink or toilet during a remodel?
Yes, we specialize in bathroom remodel plumbing and kitchen remodel plumbing services. Moving a fixture involves moving the water supply lines and the drain venting, which can be complex depending on your home’s structure. We are the plumber for new home construction and renovations who can help you design a layout that works for your new space.
Gas Line and Safety Questions
What should I do if I smell gas?
WARNING: If you smell gas or suspect a gas leak, go outside call 911 immediately as this is a serious emergency that needs urgent attention. Do not turn on lights or use phones inside.
Once the emergency responders have turned off the gas and deemed the area safe, you can contact us. We are an emergency gas plumber. We will pressure test your gas lines to locate the leak and perform the necessary gas line repair to get your service restored.
Do you install gas lines for outdoor grills?
Yes, we provide gas line installation for outdoor kitchens, fire pits, and pool heaters. An outdoor gas line for grill connection is a great convenience, eliminating the need for propane tanks. We ensure the line is buried at the proper depth and uses the correct materials for outdoor exposure.
Can I switch from an electric stove to a gas stove?
In many cases, yes. We can run a new gas line to your kitchen if your home has gas service. We will need to assess the distance from the meter and the capacity of your existing system. We handle all the piping and connections to ensure your new appliance works safely.
General Plumbing Questions
Why does Queen Creek have such hard water?
The water in Queen Creek and the greater Arizona valley is sourced from groundwater and rivers that travel through mineral rich soil. As the water travels, it dissolves calcium and magnesium. This is what makes the water “hard.” While safe to drink, hard water causes scale buildup on fixtures and in pipes. We help with rust colored water from taps and scale issues by recommending softeners or conditioning systems.
What is a backflow preventer?
A backflow preventer is a device that ensures water flows in only one direction. It is commonly required on irrigation systems to prevent dirty water from the yard from being siphoned back into your home’s drinking water supply. We install and replace these devices to keep your water safe and to comply with local codes.
Do you service water lines outside the house?
Yes, we handle water lines repaired and replaced from the street to the house. If you have an underground water line leak in your yard, we can excavate and repair it. We also install and repair hose bibbs and main shut off valves located on the exterior of the home.
Why do I hear a banging noise when I turn off the water?
This is called “water hammer.” It occurs when high velocity water comes to a sudden stop, sending a shockwave through the pipes. This can damage joints and fixtures over time. We can install water hammer arrestors to absorb this shock and silence your pipes. It is often a quick fix that protects your plumbing system.
How do I find a reliable plumber?
When looking for how to find a plumber, look for a local company with a reputation for quality and responsiveness. We are Queen Creek Plumbing Pros. We are dedicated to our community. We are the residential plumber and commercial plumber that your neighbors trust. We focus on clear communication and lasting repairs.
Service Area Questions
What areas do you serve?
We are proud to serve the entire Queen Creek area and the surrounding communities in the East Valley. We are the local plumbing expert for this region. We know the specific neighborhoods and the common plumbing issues found in them.
Do you go to San Tan Valley?
Yes, we provide full plumbing service to San Tan Valley. We understand that the lines between Queen Creek and San Tan Valley are often blurred, and we cover both areas extensively.
Are you available for new construction projects?
Yes, we are the plumber for new home construction. We work with builders and homeowners to install complete plumbing systems for custom homes. From the underground rough in to the final fixture installation, we handle every step of the process.
Pricing and Payment Questions
Do you provide estimates?
We provide assessments of the work required. We believe in transparency. Once we have inspected the issue, we will explain exactly what needs to be done to fix it correctly. We do not believe in surprise fees. We want you to feel comfortable with the scope of work before we begin.
How do you charge?
Every job is unique. A simple clogged toilet repair is different from a slab leak repair. We focus on providing value and quality workmanship. We are the best plumbing company for homeowners who want the job done right the first time, avoiding costly callbacks and future repairs.
Maintenance Questions
How can I prevent kitchen sink clogs?
Avoid pouring grease, oil, or fat down the drain. These substances solidify in the pipes. Also, be careful with what you put in the garbage disposal. Avoid fibrous foods like celery, eggshells, and coffee grounds. Run cold water while using the disposal and for 30 seconds after. If you do get a clog, call us for a clogged kitchen sink fix rather than using chemical cleaners.
What is included in a home plumbing inspection?
Our home plumbing inspection covers the major components of your plumbing system. We check water pressure, inspect the water heater, look under sinks for leaks, test toilets for proper operation, and inspect visible piping. This is a great service for annual maintenance or a plumbing inspection before buying house. It helps identify small issues before they become emergencies.
How long do plumbing pipes last?
It depends on the material. Copper pipes can last 50 years or more, but in Queen Creek’s hard water, they can fail sooner. PVC drain lines last indefinitely. Galvanized steel pipes usually last 40 to 50 years before they rust shut. If your home is approaching these ages, it might be time to consider repiping services.
Can I install my own water heater?
While it is possible for a very handy homeowner, we strongly recommend professional installation. Water heaters involve gas lines, 240 volt electricity, and carbon monoxide venting. A mistake in any of these areas can be dangerous. Additionally, professional installation ensures that the unit meets all local codes, including expansion tanks and seismic strapping. We are the best plumbing company for safe and compliant installations.
Specific Problem Questions
My toilet is running constantly. Is that a problem?
Yes, a running toilet can waste thousands of gallons of water a month, leading to a high water bill. It is usually caused by a worn out flapper or a faulty fill valve. We can perform a quick toilet repair to stop the waste. If the toilet is old, it might be more cost effective to perform a toilet installation of a new, high efficiency model.
I have low water pressure in just one shower. Why?
If the pressure is fine in the rest of the house, the issue is likely isolated to that shower. It could be a clogged showerhead or a problem with the shower valve. We can clean or replace the showerhead or perform a shower valve replacement to restore pressure.
What do I do if my pipes freeze?
If you have no water on a very cold morning, you might need frozen pipe repair. Turn on the faucets to allow a trickle of water when the ice melts. Do not use an open flame to thaw the pipes. You can use a hair dryer or heat lamp. If the pipe has already burst, turn off the main water valve and call us for emergency plumbing help.
Why does my drain smell like rotten eggs?
This smell is usually sewer gas. It can enter your home if a P-trap has dried out (common in guest bathrooms that are rarely used) or if a wax ring on a toilet has failed. Run water in all your sinks and tubs to fill the traps. If the smell persists, you might have a vent blockage or a sewer line break. We can perform a smoke test or camera inspection to find the source.
Contact Us
How do I schedule an appointment?
You can contact us through our website or by calling our office. We are the fast response plumber ready to assist you. Whether you need a simple repair or a major installation, we are here to serve.
Are you a local company?
Yes, Queen Creek Plumbing Pros is locally dedicated. We are not a national franchise. We live and work in this community. We care about our reputation and our neighbors. When you choose us, you are choosing a local plumbing expert who is invested in the quality of life in Queen Creek.
What makes you different from other plumbers?
We prioritize integrity, expertise, and reliability. We are the best plumber for families because we are respectful of your home. We are the best plumber for older homes because we have the experience to handle complex retrofits. We are the commercial plumber businesses trust. We do not cut corners. We provide comprehensive solutions, from leak detection to repiping services.
Service Areas & Zip Codes:
We proudly serve Queen Creek and the surrounding communities.
Queen Creek Zip Codes:
85142, 85143, 85240, 85242, 85243
Nearby Service Areas:
San Tan Valley: 85140, 85142, 85143
Gilbert: 85295, 85296, 85297, 85298
Chandler Heights: 85249
Higley: 85236
Contact us today to schedule your service with Queen Creek Plumbing Pros. We look forward to being your trusted plumbing partner.
Plumbing Pro Services
Committed To Flowing Water & Peace Of Mind
Reliable plumbing solutions for residential and commercial needs. We ensure your pipes, drains, and fixures are working perfectly.
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Don’t gamble with your plumbing. We combine years of experience with modern technology to deliver lasting repairs and installations. Our team respects your time and your property.
- Fixture Installation
- Leak Detection
- Modern Diagnostics
- Drain Cleaning